Terms and Conditions of Use

Last Updated: 28.05.2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the Spacehill website, located at spacehill.gb.net (“the Website”), and all related services operated by Spacehill (“we”, “us”, “our”).

1.2. By creating an account, placing bets, or otherwise using the Website, you confirm that you have read, understood, and agreed to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies.

1.3. If you do not agree with any part of these T&Cs, you must not use the Website or any associated services.

2. Definitions

  • Player/User/You: Any individual who registers or uses the Website.
  • Account: Your personal profile on the Website, which allows access to our services.
  • Games: All betting, casino, and gaming products offered on the Website.
  • Operator: Spacehill, the legal entity authorised and licensed to provide gaming services.
  • Bonus: Any promotional offer including bonus funds, free spins, or other incentives.

3. Eligibility and Account Registration

3.1. You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher.

3.2. It is your sole responsibility to ensure that your use of the Website complies with the laws of your jurisdiction.

3.3. Employees of Spacehill, its affiliates, licensees, and their immediate family members are prohibited from registering accounts or participating in any games or promotions.

3.4. Only one account per individual, household, IP address, or device is permitted.

3.5. During registration, you must provide accurate, complete, and up-to-date personal information, including your full name, date of birth, address, email, and payment details.

3.6. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.

3.7. Spacehill reserves the right to verify your identity at any time and may request documents such as passport, driving licence, utility bills, or bank statements to comply with UK Gambling Commission regulations and anti-money laundering laws.

3.8. Accounts created with false or misleading information may be suspended or closed, and any associated winnings forfeited.

4. Deposits and Withdrawals

4.1. Deposits must be made using payment methods registered in your name.

4.2. Minimum and maximum deposit and withdrawal limits apply as detailed on the Banking page.

4.3. Spacehill does not charge fees for deposits or withdrawals, but your financial institution may apply charges.

4.4. Withdrawals will, where possible, be processed using the same method as the deposit.

4.5. Withdrawal requests may require identity verification prior to processing.

4.6. We aim to process withdrawals promptly; however, delays caused by third-party payment providers are outside our control.

4.7. You may request full withdrawal of your balance and account closure at any time by contacting Customer Support.

5. Account Management

5.1. You are responsible for keeping your Account information current and secure.

5.2. You may close your Account at any time by contacting Customer Support.

5.3. Spacehill reserves the right to suspend, restrict, or terminate Accounts at its sole discretion, particularly in cases of suspected fraud, abuse, or breach of these T&Cs.

5.4. Inactive Accounts with no login activity for six (6) months may be classified as dormant and subject to a monthly inactivity fee, as permitted by UK law, after prior notification.

5.5. Dormant Accounts with zero balance may be closed after extended inactivity.

6. Responsible Gambling

6.1. Spacehill is committed to promoting responsible gambling and provides a range of tools including deposit limits, loss limits, session time limits, and self-exclusion options.

6.2. If you believe you may have a gambling problem, please use these tools or contact our support team for assistance.

6.3. For further information and support, please visit the GamCare website or the UK Gambling Commission’s responsible gambling resources.

7. Prohibited Conduct

7.1. You must not engage in any of the following activities:

  • Fraudulent or dishonest behaviour;
  • Use of automated systems or bots to play or place bets;
  • Collusion or cheating;
  • Opening multiple accounts;
  • Using VPNs or proxies to circumvent geo-restrictions or legal requirements;
  • Sharing your Account with third parties or allowing others to play on your behalf.

7.2. Spacehill reserves the right to suspend or close Accounts and withhold winnings if misconduct or breaches of these T&Cs are suspected.

8. Bonuses and Promotions

8.1. All bonuses and promotions are subject to specific terms and wagering requirements, which are available on the Promotions page and incorporated into these T&Cs by reference.

8.2. Bonus abuse, including but not limited to multiple account abuse or collusion, is strictly prohibited.

8.3. The Operator reserves the right to withhold, revoke, or cancel bonuses and any winnings derived from them in cases of abuse or technical exploitation.

8.4. Bonuses may have expiry dates and restrictions on eligible games.

9. Game Fairness and Technical Issues

9.1. All games on the Website use certified Random Number Generators (RNGs) and comply with UK Gambling Commission standards to ensure fairness.

9.2. Spacehill reserves the right to void bets or winnings if technical errors, software malfunctions, or breaches of these T&Cs occur.

10. Limitation of Liability

10.1. Spacehill is not liable for any losses, damages, or expenses arising from your use of the Website, including but not limited to interruptions, delays, or errors.

10.2. You use the Website and its services at your own risk.

10.3. Our maximum liability to you is limited to the amount of your last deposit.

10.4. Spacehill is not responsible for the content or security of any third-party websites linked from our Website.

11. Data Protection and Privacy

11.1. We collect, store, and process your personal data in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

11.2. We employ industry-standard security measures to safeguard your information.

11.3. For full details, please review our Privacy Policy available on the Website.

12. Intellectual Property

12.1. All content, trademarks, logos, and materials on the Website are owned by Spacehill or its licensors.

12.2. You may not copy, reproduce, distribute, or modify any content without prior written consent.

13. Complaints and Dispute Resolution

13.1. If you have a complaint, please contact our Customer Support team in the first instance.

13.2. We will endeavour to resolve complaints fairly and promptly.

13.3. If you remain dissatisfied, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

13.4. All dispute communications must be submitted in writing.

14. Changes to Terms

14.1. Spacehill reserves the right to amend these T&Cs at any time.

14.2. Significant changes will be communicated via email or website notifications.

14.3. Continued use of the Website after changes constitutes acceptance of the updated terms.

14.4. It is your responsibility to review these T&Cs periodically.

15. Contact Information

For support, inquiries, or to exercise your rights under these T&Cs, please contact us:

By registering and using the services at Spacehill, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For more information on responsible gambling and legal compliance, please visit the UK Gambling Commission and BeGambleAware.