Our Commitment to Responsible Gaming

At Spacehill, we are dedicated to providing an entertaining and secure gaming environment for all our players. We recognise that, while gambling can be an enjoyable pastime, it may lead to harmful behaviours for some individuals. As a licensed operator regulated by the UK Gambling Commission, we strictly adhere to the UK’s legal framework and best practices to promote responsible gambling and protect vulnerable players.

Tools to Help You Stay in Control

We offer a comprehensive suite of responsible gaming tools designed to empower you to manage your gaming activity safely and responsibly:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to help control your spending.
  • Wager and Loss Limits: Define maximum amounts you wish to wager or lose within a set period.
  • Session Time Limits: Choose how long you want to play and receive reminders to take breaks.
  • Reality Checks: Periodic notifications to remind you how long you have been playing.
  • Self-Exclusion: Temporarily restrict your access to your account for a minimum of 24 hours up to 6 months or longer, in line with UKGC guidelines.
  • Permanent Account Closure: Request permanent closure of your account if you decide to stop gambling completely.

Recognising the Signs of Problem Gambling

Gambling should remain a form of entertainment. If you notice any of the following behaviours, it may be time to seek help:

  • Gambling to recover losses or to make money.
  • Using borrowed money or funds meant for essentials to gamble.
  • Spending more time or money on gambling than intended.
  • Neglecting work, family, or social commitments.
  • Feeling restless or irritable when not gambling.
  • Concealing gambling activities from others.
  • Experiencing arguments or conflicts related to gambling.

If you identify with any of these signs, we strongly encourage you to take immediate action through self-assessment or professional support.

Practical Advice for Safer Gambling

To maintain a healthy and enjoyable relationship with gambling, consider the following tips:

  • Set a budget before you start playing and never exceed it.
  • View gambling purely as entertainment, not a way to earn money.
  • Avoid chasing losses or borrowing money to gamble.
  • Use the available time and money limits to control your play.
  • Take regular breaks and balance gambling with other interests.
  • Never gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only gamble with money you can afford to lose, never with essential household funds.

Self-Assessment and Support Services

Unsure about your gambling habits? We encourage you to complete our self-assessment quiz, which can help you evaluate your behaviour objectively.

Our dedicated Responsible Gambling Team is available to provide confidential advice and support. You can contact us at [email protected] or via Live Chat on our website.

Account Restrictions and Exclusion Options

If you feel the need to take a break or stop gambling, we offer the following options:

  • Temporary Self-Exclusion: Lock your account for a minimum of 24 hours up to 6 months or longer.
  • Permanent Account Closure: Request permanent closure of your account at any time. Please ensure you withdraw any remaining funds before this process.
  • Reactivation: If your account was closed for reasons other than problem gambling, you may apply for reactivation. All requests are carefully reviewed to prioritise your safety and well-being.

Protecting Minors and Preventing Underage Gambling

Spacehill is committed to preventing underage gambling in full compliance with the UK Gambling Commission’s regulations. We require all players to be 18 years or older to register and play.

To help protect minors:

  • We conduct rigorous age verification checks during registration.
  • We recommend parents and guardians use parental control software such as Net Nanny or Qustodio to restrict access.
  • Keep your login details confidential and never share your account with others.
  • Always log out after playing, especially on shared or public devices.
  • Avoid saving passwords on devices accessible to children.

For further guidance on child online safety, please visit Better Internet for Kids.

External Support and Resources

If you or someone you know is struggling with gambling-related issues, help is available from trusted organisations:

  • BeGambleAware – Provides information, advice, and free support services.
  • Gamblers Anonymous UK – Offers peer support groups and resources.
  • GamCare – Professional counselling and support services.
  • BetBlocker – Free software to block access to gambling sites across devices.

Our Promise to You

Spacehill is committed to fostering a responsible gaming culture. We continuously review and improve our policies and tools to ensure your safety and enjoyment. Remember, gambling should always be fun and never a risk to your well-being.

If you have any questions or concerns about responsible gambling, please contact us at [email protected] or via Live Chat. We are here to support you every step of the way.

Play responsibly. Stay in control. Your well-being is our priority.