Privacy Policy

Welcome to Spacehill (“we”, “us”, “our”). Protecting your privacy is a priority for us. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit spacehill.gb.net and use our services. By accessing or using our website, you agree to the terms outlined below. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

Spacehill, a company registered in the United Kingdom, is the data controller responsible for your personal information. Any questions or concerns regarding your data or this policy can be directed to our Data Protection Officer at [email protected].

2. Personal Data We Collect

When you interact with our platform, we may collect and process the following categories of personal data:

  • Full name
  • Email address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • IP address and device/browser information
  • Account registration and profile details
  • Usage data including session times, pages visited, and interaction history
  • Payment and transaction records
  • Data provided during customer support communications
  • Documents for identity verification and compliance with legal requirements
  • Special category data (e.g. health information) only if voluntarily provided
  • Information from third-party sources for fraud prevention and responsible gambling checks

3. Purposes of Data Processing

We process your personal data for the following purposes:

  • To create and manage your user account
  • To verify your identity and confirm you meet the legal age for gambling in the UK
  • To process deposits, withdrawals, and other financial transactions securely
  • To comply with UK Gambling Commission regulations and anti-money laundering laws
  • To communicate important updates about your account, our services, and any changes to terms or policies
  • To operate promotions, bonuses, and competitions lawfully
  • To personalise your experience and provide tailored offers, with your consent
  • To analyse and improve our website and services through aggregated data
  • To protect our platform and users against fraud, abuse, and other unlawful activities
  • To generate reports for internal use and regulatory compliance

4. Legal Basis for Processing

Our processing of your personal data is conducted in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. We rely on the following legal grounds:

  • Your explicit consent where required (e.g. marketing communications)
  • Performance of a contract to provide gambling services
  • Compliance with legal obligations imposed by UK law and regulatory authorities
  • Our legitimate interests in operating and securing our platform, provided they do not override your rights

5. Data Retention Periods

We retain your personal data only as long as necessary to fulfil the purposes described above or to comply with legal and regulatory obligations. Typically, this means:

  • Up to five years after account closure or last activity
  • Longer retention periods for records related to responsible gambling, self-exclusion, or ongoing investigations, as required by law

After these periods, your data will be securely deleted or anonymised.

6. Marketing and Communications

We may send you marketing communications about our services or those of trusted partners only if you have given your explicit consent. You may withdraw your consent or update your preferences at any time via your account settings or by clicking the unsubscribe link in our emails. We respect your choices and will never share your data with third parties for marketing without your permission.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, including:

  • Ensuring essential website functionality
  • Remembering your preferences and login details
  • Analysing site usage to improve performance
  • Delivering relevant advertising content

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Sharing Your Data

We may share your personal information with:

  • Trusted third-party service providers such as payment processors and IT support
  • Regulatory and law enforcement authorities when required by law
  • Fraud prevention and identity verification agencies
  • Our group companies for operational purposes
  • Parties you have authorised us to share your data with

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encryption, firewalls, secure servers, and regular security audits. Despite these measures, no internet transmission is completely secure, so please also take care to protect your account credentials.

10. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure in certain circumstances
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time without affecting prior processing
  • The right to object to automated decision-making and profiling that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond within one month, or sooner if possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. Continued use of our services after updates indicates your acceptance of the new terms. We encourage you to review this policy regularly.

12. Complaints and Contact Information

If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. More information can be found on their website: https://ico.org.uk.

For responsible gambling support and advice, we recommend visiting the UK Gambling Commission’s website: https://www.gamblingcommission.gov.uk and GamCare: https://www.gamcare.org.uk.

Last updated: 28.05.2025